We’d like to continue our employee spotlight series by recognizing Randall Anderson, a Lead Installer at M&M. Randall has been a part of M&M for 14 years and plays a key role in installations out of our Milwaukee office. Outside of installation, he has been an active member of the Southeastern Wisconsin theatre community for over 25 years!
What is your favorite part about working in this industry?
Variety. I love going to different places and dealing with different customers. The idea of working somewhere doing the same thing day after day doesn’t appeal to me – I need to mix it up now and then. A three day workstation install followed by a day of desks and credenzas one week; a truckload of seating one day, service calls the next week. I love solving a customer’s problem. If a customer has a situation, a drawer that won’t open or a finicky chair, and I can fix it, then that’s a good day.
What advice would you give to someone hoping to work in this industry?
Be patient and resilient. Remember that bad days happen in every industry – we don’t just deliver chairs when it’s sunny and 70, we do it when it’s cold and rainy too. Once you’re in the industry, take care of your customers, because if you don’t, the competition will.
What is 1 trait you believe is most necessary to succeed in this role?
It’s not one trait, but rather two that go hand in hand. Honesty and communication are the keys to any healthy, successful relationship. It doesn’t matter what that relationship is; installer and customer, boss and employee, student and teacher, partner and spouse. If it’s going to work, there needs to be a sense of openness and honesty with one another.
What do you enjoy doing outside of work?
I’m an actor. It’s not a hobby, it’s what I am. I install furniture so I can have a warm place to live and food in the fridge. Furniture feeds the stomach, but theatre feeds my soul.
Randall has been a member of the Southeastern Wisconsin theatre community for 25+ years. He can be heard the first Sunday of the month as a part of WMSE’s Frontier Radio Theatre.